Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. High standard customer service is an integral part of PTCL’s customer value proposition. As part of strategy PTCL has invested huge sum of money to improve the environment & efficiency of its service centers. With all together complete change in outlook, services to customers & facilities available, these centers are called “One Stop Shop”. They are aimed to provide better services to our valued customers for sales of products and after sales services.